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Warranty

Two years. Every product.
No fine print worth hiding.

Every Gaatly product sold in the UAE carries a 24-month warranty from the day it's delivered — honoured locally in Dubai, settled in days, and started with a single WhatsApp message. No registration forms, no receipts to laminate.

  • 24 months, all categories
  • Replacement-first policy
  • Settled locally, not shipped abroad

Coverage

Exactly what's covered — and what isn't

We'd rather you read this in one minute now than argue about it later. The rule of thumb: if the product failed doing its job, it's on us.

Covered for 24 months

  • Manufacturing defects in materials or assembly
  • Functional failure under normal use — a charger that stops charging, a hub that drops ports, a drive that stops mounting
  • Ports, connectors and cables that fail without physical damage
  • Battery defects in power banks under normal charge cycles
  • Accessories included in the box (cables, adapters, mounts)

Not covered

  • Physical damage — drops, crushing, bent connectors
  • Liquid damage of any kind
  • Misuse, overloading beyond rated specifications, or use with faulty third-party equipment
  • Unauthorised opening, repair or modification
  • Normal cosmetic wear (scratches, scuffs, discolouration)
  • Data stored on any device — always keep a backup; we replace hardware, we can't replace files
  • Products purchased outside official Gaatly channels in the UAE (grey imports)

Separate from the warranty: unused products can be returned within 30 days for a full refund. The warranty covers products that fail; returns cover products you simply don't want.

Claims

Three steps. Usually resolved in days.

  1. Message us on WhatsApp

    Send your order phone number or order reference, the product name, and a short photo or video of the issue. That's the whole claim form.

  2. We verify — usually same day

    Our team confirms the order against local records and checks the fault. If we need the unit back, collection is arranged at our cost.

  3. Replacement delivered

    Replacement first, questions later. A new unit ships to your door; if the model is unavailable, we'll offer an equivalent or a refund. Typical resolution: 2–4 business days.

Start a Warranty Claim

Daily 09:00–21:00 GST · No registration needed — your order is your warranty record

Warranty FAQ

The details, answered

No. Your order record is your warranty record — we keep it locally in Dubai. The 24 months start automatically from your delivery date.

The phone number you ordered with (or your order reference) and a photo or short video of the issue. No paper receipt is required — we verify against our own records.

Yes. The warranty follows the product, not the person. Share the original purchaser's order reference or phone number and we'll process the claim for whoever is holding the product.

Replacement is our default remedy — a new unit, delivered to you. If the exact model is no longer available, we'll offer an equivalent or better model, a repair where practical, or a refund. Your choice is discussed before anything ships.

A replacement unit is covered for the remainder of your original warranty period or 6 months from the replacement date — whichever is longer.