Contact
Let's start a
conversation
Our Dubai team is ready to assist with product enquiries, technical support, partnerships, warranty claims, and returns — seven days a week.
How can we help you?
Fill in the form below and our team will get back to you within one business day. All enquiries are handled directly by our Dubai team.
Reach the right
team directly
Every enquiry is routed to the specialist best equipped to help. Select the department that matches your need to receive a faster, more personalised response from our Dubai team.
Product & Sales
Questions about product specifications, compatibility, stock availability, pricing, or placing a bulk order. Our product team has hands-on knowledge of every SKU in our range.
Technical Support
Issues with setup, compatibility, performance, or device behaviour. Our technical team can walk you through diagnostics, firmware, and configuration for every product category.
Warranty & Returns
Warranty claims, product faults, and return requests are handled by a dedicated team with the authority to resolve your case immediately — within our two-year warranty and 30-day returns policy.
Partnerships & Press
Distribution partnerships, reseller agreements, media enquiries, and press accreditation. We welcome conversations with retailers, distributors, and journalists across the MENA region and internationally.
Common
questions
Can't find what you're looking for? Use the contact form above or email us directly and our Dubai team will respond within one business day.
Email Us DirectlyHow quickly does Gaatly respond to enquiries?
We respond to all contact form submissions and direct emails within one business day. Our Dubai-based support team is available seven days a week from 09:00 to 21:00 GST — so your enquiry will not sit in a queue over weekends. All responses come directly from a team member, not an automated system.
Does Gaatly offer free delivery across the UAE?
Yes. Gaatly offers complimentary delivery across all seven Emirates on qualifying orders. Orders are dispatched within one business day of placement, with full tracking provided by email. Delivery times vary by Emirate — typically one to three business days.
What does the two-year Gaatly warranty cover?
Every Gaatly product carries a two-year comprehensive manufacturer's warranty from the date of purchase. This covers all manufacturing defects, component failures, and product faults under normal use conditions. If a product develops a warranted fault, we will repair or replace it at no charge. The warranty does not cover physical damage caused by misuse. To raise a warranty claim, email gaatlytech@gmail.com with your order number and a description of the fault.
How does the 30-day returns policy work?
You may return any Gaatly product within 30 days of purchase for a full refund. No reason is required. Simply email gaatlytech@gmail.com with your order number and we will arrange collection. Refunds are processed within three to five business days of the returned item being received. Products must be returned in their original packaging with all accessories included.
Are Gaatly products compatible with Mac and Windows?
Yes. All Gaatly USB-C hubs, docking stations, cables, and storage devices are designed for cross-platform compatibility with macOS, Windows 10/11, and ChromeOS. Our RAM modules are validated for both Intel and AMD platforms including the latest DDR5 chipsets. If you have a specific compatibility question, please include your device model in the contact form and our technical team will verify compatibility before your purchase.
Does Gaatly work with resellers and distributors?
We welcome conversations with retailers, distributors, and resellers across the MENA region and internationally. We offer competitive wholesale pricing, marketing support materials, and account management for approved partners. Please email gaatlytech@gmail.com with the subject line "Partnership Enquiry" and include details of your business and the markets you serve.
How can media and press contact Gaatly?
Journalists, reviewers, and content creators can contact us at gaatlytech@gmail.com with the subject line "Press Enquiry". We can provide press kits, product samples for review, high-resolution imagery, and spokesperson availability for relevant publications. We aim to respond to all press enquiries within two business days.