Help centre
No ticket queue and no phone tree. Pick whichever route below matches what you need. Support runs Saturday to Thursday, 9am to 7pm Gulf Standard Time, and messages sent outside those hours are answered first thing.
Browse by topic
Most questions are already answered in writing. These are the pages people reach for most.
Every question we are asked about charging, storage, cables and wireless, searchable by keyword.
Open the FAQsWhat is covered, what is not, how long a claim takes and what happens to your unit while it is with us.
Read the termsLong form answers on wattage, SSD speed, hubs versus docks, RAM sizing and flying with power banks.
Read the JournalThirty day returns, delivery timelines, payment on delivery and the conditions attached to each.
Read the policyFour issues account for most support messages, and all four are usually solved in a minute at your desk.
Charging
Swap the cable first, then the port. Cables fail invisibly and lint compacts inside charging ports until the connector no longer seats. If both are clean, check the charger's output rating matches what the device asks for.
Seven fixes in order of likelihoodHubs and docks
Confirm your laptop supports the number of external displays you are asking for, since a hub cannot override that limit. Then try the hub on a different port, as not every USB-C port on a laptop carries video.
Hub versus dock, explainedStorage
Nine times out of ten it is the cable or the port. A drive on a bundled charging cable silently drops to a fraction of its speed. Use the rated cable in your machine's fastest port, not a hub's passthrough.
What sustained speed really meansWireless
Remove thick or metal cases and anything between phone and pad, including cards. If the phone runs hot, move it out of direct sunlight; devices throttle charging to protect the battery once they warm up.
Wireless charging and battery healthTalk to us
Whichever route you choose, have your order number ready if the question is about a purchase. It turns a conversation into an answer.
Buying for a company? Bulk orders, invoicing and fleet warranty are handled separately by the corporate desk.
Corporate orders